Welcome to Flower Delivery West Brompton: your dedicated online platform for fresh flower arrangements and efficient delivery across West Brompton and its nearby areas. These Terms and Conditions ("Terms") govern all transactions between us (the "Service Provider") and you (the "Customer") for the purchase and delivery of flowers via our website. By placing an order, you confirm your understanding and acceptance of these Terms. Please review them carefully before making a purchase.
These Terms apply to all customers ordering flower delivery services from our website, whether situated in West Brompton or the surrounding areas. The Terms form a legally binding agreement between you and us, applying to each order placed for online flower delivery.
Our online flower delivery process has been designed to offer a seamless customer experience. The steps are as follows:
Please retain your confirmation for reference. If you do not receive a confirmation within a reasonable time, please check your spam folder or contact us through our website’s contact form.
We accept payment by all major credit and debit cards through a secure online payment system. By submitting your payment details, you confirm that you are authorised to use the card and authorise the total charge for the order and delivery selected. Payment is taken at the time of order and must be completed before dispatch.
All prices displayed on our website are in GBP (£) and include VAT where applicable. Delivery fees, if any, are clearly indicated at checkout prior to finalising your purchase. We endeavour to ensure all prices are up to date, but in the event of an obvious pricing error, we reserve the right to cancel the affected order upon notification to you.
You may request to amend or cancel an order by contacting us as soon as possible. Amendments or cancellations can only be accommodated if your request is received before your order has been prepared or dispatched. For same-day or next-day orders, amendments and cancellations must be made within one hour of placing the order.
We reserve the right to refuse changes or cancellations once the order is being prepared or has left for delivery. If your request is accepted, a refund or adjustment will be processed within ten working days. No cancellations are accepted on personalised or bespoke orders once preparation has commenced, except as required under UK consumer law.
On rare occasions, certain flowers, colours, or packaging may be unavailable due to seasonal availability or supply issues. In such cases, we reserve the right to substitute with flowers of equal or greater value and a similar style and colour palette, ensuring the overall design and quality standards are maintained. If a significant change to your chosen product is required, we will notify you in advance, where possible.
We offer reliable flower delivery throughout West Brompton and the surrounding areas. Delivery times and dates are subject to availability and are not guaranteed. We strive to deliver your order on the specified date, but delays or issues may occasionally occur due to unforeseen circumstances such as extreme weather, traffic, or events beyond our reasonable control.
If the recipient is not available at the address, our driver may leave the flowers with a neighbour, at a safe location, or follow additional instructions, where provided. We will notify the customer of successful delivery or attempted delivery where possible. Responsibility for the flowers transfers to the recipient (or to whoever receives the order on their behalf) upon delivery.
If your flowers have not arrived by the end of your specified delivery date, please contact us promptly using the contact form on our website. Please provide your order number and relevant delivery details so we can investigate. We are not liable for delivery failures due to incorrect addresses or recipient absence; please ensure all recipient details are accurate.
We pride ourselves on delivering fresh, high-quality flowers. Upon receipt, please inspect your flowers carefully. If you are dissatisfied with the freshness, quality, or condition, please notify us within 24 hours of delivery and provide photographic evidence where possible to assist with our assessment. We will investigate all complaints fairly and may offer a replacement, refund, or other appropriate remedy at our discretion, subject to UK consumer protection laws.
By placing an order through our website, you confirm:
We reserve the right to refuse, cancel, or withhold orders where we suspect fraudulent activity or violation of these Terms.
We strive to deliver flowers and services of a high standard. However, our liability to you is limited as follows:
We shall not be considered in breach of these Terms or otherwise liable for any failure to perform any obligation if such failure is due to circumstances beyond our reasonable control, including but not limited to: severe weather, natural disasters, pandemic, strike, transport disruptions, or failure of suppliers.
Your privacy is important to us. The personal information you provide during the order process is used solely for fulfilling your order, processing payment, delivering flowers, and providing after-sales customer support. All customer data is processed in accordance with applicable data protection laws. Please consult our privacy policy for further details on how your information is managed.
All website content, images, and product designs are owned or licensed by us. No material from our website may be reproduced, distributed, or used for commercial purposes without our express permission.
We may review and update these Terms from time to time to reflect changes in the law, our business operations, or for other reasons. The version published on our website at the time of your order will apply to your transaction. Please review these Terms before each order.
These Terms and any disputes or claims arising from them (including non-contractual disputes or claims) are governed by and shall be interpreted in accordance with the laws of England and Wales. Both you and we submit to the exclusive jurisdiction of the courts located in England and Wales to resolve any disputes arising from or connected to these Terms or the use of our flower delivery service.
If you have any questions about these Terms, require clarification, or need to discuss your order, you can reach out to our customer service team via the contact form on our website. We endeavour to respond to all genuine requests within two working days.
If any provision of these Terms is found to be invalid or unenforceable under the law of England and Wales, the remaining provisions shall continue to be enforceable and in full effect. Our failure to enforce any provision shall not be construed as a waiver of that provision or any other provision.
Our terms and services are specifically tailored for online flower delivery customers within West Brompton and the surrounding areas. By using our service, you acknowledge and agree that these Terms apply to all flower delivery orders within this region, ensuring clarity and fairness for all our valued customers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Brompton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Brompton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
