At Flower Delivery West Brompton, we take immense pride in being your trusted local florist, dedicated to serving both households and businesses across West Brompton and neighbouring areas. We promise not just remarkable floral designs, but also the highest standards in product quality and customer care. Central to this commitment is our Fresh Flowers Guarantee and a fair, transparent returns and refunds policy.
Your satisfaction is our priority. Despite our careful packaging and prompt delivery, we understand that rare instances of transit damage may occur. If your flowers or arrangements arrive damaged, wilted or in an unsatisfactory condition, please inspect them as soon as possible upon receipt. Ensure you contact us within 24 hours of delivery, including photographs of the damage and the order reference. This allows us to investigate and resolve the issue quickly for you.
We guarantee the freshness of all our flowers upon arrival. Our arrangements are made to order using only the freshest blooms sourced daily. Under normal conditions and with proper care, your flowers should remain vibrant for at least 5 days from delivery. Should your flowers deteriorate noticeably within this freshness window despite following recommended care instructions, please let us know as soon as possible, ideally within 48 hours of noticing the issue. Our team will happily review the situation and discuss your options.
If an issue with your flowers meets the conditions of our Fresh Flowers Guarantee or damaged-on-arrival policy, we offer the following options to best resolve the matter:
We may request evidence of issues in the form of photographs. Any replacements or refunds will be processed promptly once your request is validated. We always aim to resolve any concerns quickly, ensuring our West Brompton customers are fully satisfied with our service.
Your feedback genuinely matters to us. If you are unhappy with any aspect of your order or experience, please reach out with full details and your order reference. Our dedicated team will acknowledge your complaint within one working day and work with you towards a fair and timely resolution. We investigate each complaint thoroughly and communicate transparently throughout the process, keeping your satisfaction at the centre of our decisions.
As a locally owned florist, we understand the importance of building trust within our community. Our returns, refunds and complaints process is just one way we demonstrate our commitment to excellence. Whether you are sending flowers to a loved one, celebrating a family occasion or brightening up a business space in West Brompton, rely on us for quality and service that truly cares.
If you have any concerns or require assistance with your order, please get in touch—our friendly West Brompton team is here to help, every step of the way.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
